AIPC Quality Standards Programme – Cartagenas obtains gold

We are very pleased to announce that the audit team has granted the convention center Cartagena de Indias the Gold status.

The Centre’s points total for compliance with the AIPC Quality Standard is just 2 points less than 100% compliance. This is very commendable, and we would like to congratulate the Cartagena management and their teams for this achievement.

The AIPC Quality Standards Program was developed in response to ongoing interest by members in having an industry-specific program for identifying and evaluating key areas of convention centre performance, leading to a visible and accepted form of recognition. At the same time, there was a requirement for a professional “arms-length” audit process in order to ensure the credibility of results.

The standards address 10 key areas, including Customer Service, Quality of Facilities and Operations, Employee Relations, Health, Safety, Security and Emergency Response, Financial Integrity, Community Relations, Environmental Responsibility, Industry Relations and Supplier Relations.

Diana M. Rodriguez, CMP, General Manager of Convention Center, stated: “The AIPC´s Quality Standards recertification has allowed us to enrich our processes and set new challenges for all our stakeholders. It ratifies our compromise with service excellence, with the promotion of high operational standards and the internationalization of our offer. We take great pride and responsibility in maintaining the Gold Level distinction.”