AIPC Masterclass

Risk Management & Crisis Communication


Date | 6 September 2021 from 1:30PM to 04:00PM CEST.
This education programme grants 2,5 credits. The UFI Certified Professional is a self-paced, self-select educational offering, allowing participants to create a tailored experience unique to them. It’s available to both UFI members and non-members. For more information click here.


This interactive crisis management workshop aims to help participants prepare for a smooth, successful venue reopening period. For many facilities and their management, challenges around changing reopening requirements, national vaccination programs, mutations of the Covid virus, stakeholder concerns, and media attention combine to give cause for concern around the time period in which reopening ‘towards full regular operations’ will take place. While the when and length and many of the particular risks around this timeframe will differ for each convention centre, including yours, there are also likely to be many common challenges.

This 2.5-hour online workshop will focus on preparing your venue for a successful reopening period. It will consist of three elements:

  1. A knowledge-transfer component bringing lessons learned, latest insights, and basics on what to prepare for, including in the area of crisis communications;
  2. An interactive crisis mini-game to run your crisis team (or separate individuals) through a number of risk-based assignments under increasing pressure; and
  3. A debriefing session to help you capture mini-game learnings, capped off with a Top 10 ‘To Do’ list.

The workshop requires no special preparation other than priming your own team for action during the mini-game, and should bring you the following gains:

  • Insight into likely key reopening period risks;
  • Trying and testing your own plans and crisis team;
  • Learning the latest crisis communications trends and insights;
  • Insight on pathways toward resolving particular risks; and
  • Having an energizing team-building experience.

The workshop will be given by Glenn Schoen of Boardroom@Crisis BV, specialized in crisis management processes, and Frank Peters of Virtus Communications, specialized in crisis communications.

Up to one week prior to the meeting, substitution is possible or voucher for the next event



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