Singapore EXPO Achieves AIPC Quality Standards Certification

Singapore EXPO has successfully achieved AIPC Quality Standards certification with the completion of their audit this month by the designated external auditor. They join a group of more than 30 AIPC centres who have successfully maintained this international certification, with a number of additional centres in various stages of the certification process.

“The AIPC Quality Standards program was developed as an industry-specific certification for confirming and documenting a centre’s accomplishments in key areas of convention centre performance, and is the only such specifically purposed form of certification in the industry,” said AIPC President Greg O’Dell.

Singapore EXPO is to be congratulated on having achieved the gold level in their audit as this demonstrates to owners, colleagues, and clients that they are addressing international standards of performance in their management procedures.

The program standards identified and audited address ten key areas, including Customer Service, Quality of Facilities and Operations, Employee Relations, Health, Safety, Security and Emergency Response, Financial Integrity, Community Relations, Environmental Responsibility, Industry Relations and Supplier Relations. Members who complete the audit process uniformly report that it not only serves to document their procedures but also enables them to clarify any shortcomings for corrective action. The process is also seen as being an excellent team-building exercise because it involves all management staff in a collaborative effort with a clear accomplishment at the end.

“The AIPC Quality Standards program is a valuable way for managers to ensure they are delivering quality – a form of documentation that serves many purposes, including the reassurance of clients,” said Greg O’Dell.

The External Auditor for the AIPC Quality Standards Certification program is Mr. Rick Knowlan, President of Knowlan Consulting Group Inc. of North Vancouver, Canada, which specializes in strategic management consulting. He holds a bachelor’s degree in Civil Engineering (1974) from the University of British Columbia (UBC) and an MBA (1985), also from UBC. Mr. Knowlan commented on the certification, stating, “ This is a strong submission fully deserving of a “Gold” certification. We congratulate Singapore EXPO’s management and staff on this achievement, and are hopeful they can achieve all their improvement goals as they work towards the next re-certification”.