Invitation to become the latest AIPC member centre to achieve AIPC Quality Standards certification

Date: 16/02/2023


Join now a group of 30 AIPC centres who have successfully achieved this international certification!

The AIPC Quality Standards program was developed in response to ongoing interest by members in having an industry-specific program for identifying and evaluating key areas of convention centre performance leading to a visible and accepted form of recognition. At the same time, there was a requirement for a professional “arms length” audit process in order to ensure the credibility of results.

The AIPC Quality Standard program is not only providing a means of managing a centre’s operational quality but also of enhancing their reputation in the industry.

Recognizing that centres in various parts of the world have very different operating environments, opportunities and local standards to which they must adapt, the AIPC Quality Standards Program is “process” rather than “metrics” oriented.  This simply means that the standard sets out benchmarks focusing on how quality is managed at a centre rather than whether the centre’s facilities and performance metrics meet numeric standards.

For this reason, AIPC has appointed an External Auditor for the AIPC Quality Standards Certification program, Mr. Rick Knowlan. Mr. Knowlan is President, Knowlan Consulting Group Inc. of North Vancouver, Canada, which specializes in strategic management consulting. He holds a bachelors degree in Civil Engineering (1974) from the University of British Columbia (UBC) and an MBA (1985), also from UBC.

Mr. Knowlan was a member of the team that developed the AIPC Quality Standards program, and served as External Auditor on the pilot program. He also serves as a judge for the AIPC’s Innovation Award, which has been a part of AIPC’s recognition program for recognition of excellence in management.

In order to complete the AIPC Quality Standards program, the results of your Internal Audit must be submitted to AIPC for analysis by Mr. Knowlan, who will then assess these results against the program standards and submit an Auditors Report and recommendation. The fee of 1.500 Euros for this External Audit represents the cost of these services.

The audit procedure is simple and very achievable for any well organized centre.

For further information on the AIPC Quality Standards audit program, please contact

Scroll to Top