The AIPC Apex Award is made bi-annually in recognition of the highest client rating received by a convention centre on the basis of a comprehensive analysis of centre performance based on customer satisfaction surveys. An independent "blind" evaluation process carried out by Ipsos, a recognized international market research company, ensures an objective analysis of the data which addresses a series of factors including centre facilities, project management capabilities, catering and technical capacity.
The AIPC Apex Award is a central part of AIPC’s mission to encourage and recognize excellence in congress centre management and operation. At the same time, it emphasizes the importance of our customer’s opinions, since the evaluation is based entirely on client ratings of each participating facility. The AIPC Apex Award winner thus has not only the recognition of their peers but the satisfaction of knowing that they have earned the respect of their own customers. It is also a valuable learning exercise for AIPC members, since every entrant receives a copy of their evaluation form which they can use to identify any areas of weakness and improve their overall performance.
In keeping with the growing stature and importance of the Award, and to ensure that the evaluation process remains consistent with its overall purpose, Ipsos, a highly respected international market research company, will once again administer the selection process and verify the results to ensure ongoing, independent oversight.
As in previous years, the 2020 AIPC Apex Award winner, along with the two runners-up, will be announced during the 2020 AIPC Annual Conference in Kuala Lumpur.
AIPC Apex Award winners:
2018 Valencia Conference Centre in Spain
2016 Brisbane Convention & Exhibition Centre in Australia
2014 Cairns Convention Centre in Australia
2012 The Royal College of Physicians in London, United Kingdom
2010 Valencia Conference Centre in Spain
2008 Vancouver Convention Centre in Canada
2006 Centre des Congrès de Québec in Canada
2005 Congress Centre-Sofia, National Palace of Culture in Bulgaria
2004 Cairns Convention Centre in Australia
2003 Bilbao Conference Centre and Concert Hall. Euskalduna in Spain
2002 Vancouver Convention Centre in Canada
2001 Congress und Messe Innsbruck in Austria
2000 Melbourne Convention and Exhibition Centre in Australia