Mark Your IBTM World Calendar Now for the 2019 Edition of AIPC's Facility Operations Summit |
November 17 and 18
AIPC Facility Operations Summit 2019: The Digital Centre
This year’s AIPC Facility Operations Summit will provide an engaging forum for issues and opportunities associated with a new era of growing digitization of the industry and implications this has for centre management.
Leading authorities in each topic area will lead discussions and workshops on trending issues such as digital transformation, event logistics, risk and crowd management, security and cybersecurity, changing tech requirements, responding to new event formats and the renewed importance of sustainable practices covered by the UN Sustainable Development Goals and now a subject of focus for centres wishing to demonstrate their social responsibility credentials.
Sessions will also incorporate key discussion topics that have proven to be highly popular and of practical use in previous events, including:
Here are all the details:
Sunday, Nov. 17:
10:00 Registration and coffee
10:30 – 10:45 Welcome and program introduction
10:45– 11:45 The Digital World: How events and venues need to prepare
The business world is being transformed by the impacts of a digital world and convention centre managers need to understand the impacts on their business at all levels and how they can use digital technologies as an opportunity to innovate and compete. This session will combine a presentation and workshop for a broader learning experience.
Dr James Morgan CSEP, Principal Lecturer and Digital Innovator, University of Westminster (Presenter and workshop leader)
11:45 – 12:15 Networking Break
12:15 – 1:00 The Big Picture: Industry Trends Impacting Centre Operations Today
Rod Cameron, Executive Director, AIPC
Drawn from a range of current research and analysis, including results of the AIPC Member / Client Surveys, this session will review the most important industry trends and impacts along with how centres are responding to these challenges.
1:00 – 2:30 Lunch and AIPC Business Partners Market Place
2:30 – 3:15 Dealing with the New Reality of Cybersecurity
Robert McClure, Sequerest Centres are at increasing risk –from cyber hacking and other security issues, not just for their own materials but as custodians of other client materials. What is at stake and what measures should be taken? Answers from a recognized expert on cybersecurity and data privacy, technology, telecommunications, and intellectual property along with an opportunity to share your own experiences.
3:15 – 4:15 Sustainability as an Industry Performance Measure – and other insights from the G3
While sustainable practices for venues have been continually advancing a new focus on the UN Sustainable Development Goals (UNSDGs), have created new opportunities for centres to visibly demonstrate their broader value. This session will explore this and other new programs associated with the G3 Alliance created with colleagues UFI and ICCA to generate greater access and insights for AIPC members.
4:15 - 4:30 Networking Break
4:30 – 5:30 Breakout Sessions
5:30 Daily Summary and bus transfer
6:00 – 8:00 Tapas Evening
Monday, November 18
9:00 Customer Service 101: Today's Highlights
9:15 - 10:45 Risk Management and Risk Perception Prof. Dr. Keith Still Professor of Crowd Science, Manchester Metropolitan University
This session will focus on a systematic way to address crowd management and the logistical risks associated with hosting large events. An engaging format will provide participants with both an understanding and practical tools to manage the range of events that centres host.
10:45 -- 11:15 Networking Break
11:15 -- 12:45 AIPC "Good Practice Managing Critical Threats": a Practical Experience
This session will combine an update on the "AIPC Convention Centre Good Practice Managing Critical Threats" program launched at last years' Summit and presented at the Annual Conference along with a hands-on workshop and take away on current security practices.
Glenn C. Schoen BA MA, Boardroom@CrisisBV
12:45 -- 1:45 Lunch
1:45 -- 2:30 How can centres help deliver on event objectives?
Clients are racing to adapt to changing meeting objectives, address budget challenges, deliver content and engage participants. This session will engage participants on questions of how best to address areas of mutual concern in ways that enable centres and their clients to work together more effectively.
Flaminia Roberti, Global Sales Director, AIM Group International
2:30 -- 3:00 New Centre Development: a Showcase
New and renovated centres are being developed worldwide, incorporating new technology and building services. Host of the 2020 AIPC Annual Conference, the Malaysia International Convention & Exhibition Centre will showcase this new convention and exhibition centre.
3:00 -- 3:30 Networking Break
3:30 -- 4:30 Information Exchange Round Tables
Always a highlight of the Summit, attendees will join small discussion forums to share information and best practices on key topics that include human resources and team leadership; CSR and event management systems; building management systems; outsourcing/insourcing and managing costs while upgrading services.
4:30 What did you learn! Attendees will record and prioritize learnings obtained from the Summit in order to share and implement them at their venues.
17:00 Summary and Conclusion
Tuesday, November 19:
9:00 Back of House tour of Fira Barcelona and ibtmworld preview.
This event is a must-do for all centres needing the very latest information and insights into today's most pressing facility operations issues! Register now below
EARLY REGISTRATION FEE |
Until October 1 | 310 EUR (includes daily lunch, coffee breaks and Sunday night dinner)
REGISTRATION FEE | From October 2 | 330 EUR (includes daily lunch, coffee breaks and Sunday night dinner)
For highlights of previous Summits, please review the programs below:
Facility Operations Summit 2018
Facility Operations Summit 2017
Facility Operations Summit 2016
Facility Operations Summit 2015
Facility Operations Summit 2014
Facility Operations Summit 2013
Facility Operations Summit 2012
Facility Operations Summit 2011
Facility Operations Summit 2010
Facility Operations Summit 2009
Facility Operations Summit 2008
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